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"Long waiting time for operation"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a service user),

A few months into lockdown I experienced severe knee pain. The GP referred me to the practice physio and was given some exercises to do over the phone. A year on and the pain was still really bad. Eventually, after asking for an MRI twice, it was third time lucky when a kind GP took an interest. The MRI showed a torn meniscus and I was referred to the Queen Elizabeth Hospital. Having heard nothing  from them after a month, I rang to ask when I would see the consultant. I was told it was likely to be a year until I got an appointment and, if surgery was required, I would need to wait another 18 months minimum. I asked if this was because of covid and was told that it had added about a month onto the wait but that it had been really poor before the pandemic.

At this point it had become so painful that I was signed off work and struggling to walk. Therefore, there was no choice other than to pay for a private operation. I had the private operation in May 2021. In February 2022 I received a call from the Queen Elizabeth Hospital offering a phone appointment with the consultant in May 2022. What I took from this is that the health service here in Scotland appears totally broken and it is unclear why tax payers are being asked to fund it, if they then have to use their life savings for private health care just to be able to walk properly and work.

Three GPs and one physiotherapist refused to refer me for an MRI as I was told these are only for people having operations. This is clearly nonsense; how do you know if you need an operation without a diagnosis? I'm grateful for the one supportive GP who did organise the MRI as this helped to move on the private operation quickly and be able to return to work. There seems to be a lack of care in the NHS that is startlingly disturbing and I don't see anyone in the devolved Scottish government acknowledging this, taking responsibility or setting out a plan to fix it.

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Responses

Response from Paul Hayes, Patient Experience & Public Involvement Manager, Patient Experience Team, NHSGGC nearly 2 years ago
Paul Hayes
Patient Experience & Public Involvement Manager, Patient Experience Team,
NHSGGC
Submitted on 26/07/2022 at 08:22
Published on Care Opinion at 09:22


picture of Paul Hayes

Thank you for your feedback on Care Opinion.

During COVID we had to postpone elective and non-urgent services and this increased the length of our waiting times. I understand your frustration and I am sorry that you had no other option than to arrange your surgery privately.

Remobilising our services is the top priority for NHS Greater Glasgow and Clyde and we fully recognise the urgency of this given the impact delays in treatment can have on people’s quality of life. As with other Health Boards, we are facing ongoing significant challenges due to COVID, and I would like to reassure you that our teams are working hard to reduce our waiting times. Your feedback will be shared with our Senior Management Team.

I hope you are recovering well from your surgery.

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Update posted by LeftInPain (a service user)

Thank you for taking the time to reply. I fully appreciate how challenging the pandemic has been for the NHS and how hard so many of its staff have worked throughout the pandemic, no doubt to the detriment of their own wellbeing. My understanding, from discussion with NHS workers at the hospital, is that the delays were exacerbated by the pandemic but were already in place before this began. I don't find any fault for this in the staff working hard in the NHS to help people like myself, but in the underfunding of the NHS for years - well before the pandemic. The lack of any genuine plan from UK governments to resolve the issues here is concerning, and people using their life savings to pay for operations and treatment, as I had to, is a very sad state of affairs. Thank you for your good wishes.

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