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"ADHD Access = Hopeless"

About: Haydock Medical Centre

Trying to get anyone to respond to you via email is impossible. Nobody answers the phone. My medication is wrong and its making my quality of life worse. Without a review, I can't be discharged to my GP, and I can't get hold of them to do a review! It's ridiculous the amount of patients this clinic has agreed to take on, without considering the amount of staff you'd need. It's absolutely shocking that patients are left abandoned after their initial appointment. If you guys were consistent and got it right first time, the queue of people who need to speak with you would go down - instead, by ignoring your patients to wheel out first appointments to new ones, you are just adding the patients you've contacted but barely interacted with back to the queue you're trying to clear!!

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Responses

Response from Haydock Medical Centre 14 months ago
Haydock Medical Centre
Submitted on 10/03/2023 at 11:49
Published on nhs.uk on 12/03/2023 at 20:01


Dear Patient

Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact

Kind regards

Patient Experience Officer

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