"When do we get the help"

My daughter was referred in September 2021 due to her high levels of anxiety due to being bullied and harassed. Her anxiety levels have continued and she is now extremely anxious about her body after being called fat and is developing body dysmorphia issues. Originally we were told by school that a referral was being completed in May/June 2021.

Now nearly 10 months later, after chasing school several times, as I had heard nothing, I have received a letter about the referral dated June 2022! but that she doesn't reach the criteria and have been given a list of self help services.

We have already done all of these, which is why a referral was completed. She does not identify with a screen or over the phone, and speaking to me hasn't worked. When do we get the help, now before an eating disorder develops or when she needs admitting!