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"Was all over and done with in around 10 minutes"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

Arrived 5 minutes before my appointment.

Checked in at reception and was taken down within 5 minutes.

Urine sample given and forms gone over and signed ready.

Doctor was just finishing up her last appointment but was ready for me within 5 minutes.

2 ladies, 1 doing the procedure and 1 talking to me.

I felt very at ease and comfortable.

I was told to say to 'stop' if I was uncomfortable at all but I didn't need to stop.

I was talked to throughout (both - telling me what they were doing and what to expect next, as well as asking if I had plans for the weekend/general chit chat to take my mind off what was going on).

Was all over and done with in around 10 minutes.

Was a much better experience than what I thought it may be and all the staff were lovely and absolutely faultless.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion nearly 2 years ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion
Submitted on 14/07/2022 at 11:53
Published on Care Opinion at 11:53


picture of Andrew Garratt

Hi Becky1411,

My name is Andrew and I am an Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

Our staff always appreciate feedback like this as we always try our hardest to ensure patients have a good experience with us and I am glad that you were at ease and comfortable during your procedure. I have shared your story with the team and thank you again for your lovely comments.

Kind regards,

Andrew Garratt, Administrator

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