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"I think this hospital is doing their best to keep us patients safe"

About: Craigavon Area Hospital / Trauma Ward

(as a staff member posting for a patient/service user),

I have been in the hospital since the middle of June, I arrived to Craigavon via ambulance. The ambulance arrived within 15 minutes, I was in ED for around 6 in the morning and after the paper work and stuff was carried out I was given a bed on the trauma ward. The level of care I have been receiving here has been brilliant, the nurses are doing a great job. The facilities on the ward are fantastic and they are very clean. The food has been really good and the menus fantastic. The only thing I think that needs to be improved is the communication with the staff, the doctors seem to struggle to answer some questions I may ask them as them seem to not have the right information to answer. Therefore it takes them a while to go figure out what I have asked them and for them to come back with an answer. I totally agree with the visiting rules due to covid as if I got covid I would be very sick due to the chronic blood clots I have, therefore I think this hospital is doing their best to keep us patients safe.

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Responses

Response from Louise Currie, Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services Directorate, Southern Health and Social Care Trust 3 years ago
Louise Currie
Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services Directorate,
Southern Health and Social Care Trust

Professional Nursing Development Facilitator Lurgan Hospital ward 1, 2 ,3

Submitted on 11/07/2022 at 16:27
Published on Care Opinion at 16:27


Dear Emmgh49,

My name is Louise and I am the Ward Sister on Trauma ward.

Thank you for taking the time to share you're feedback. I am glad your stay in Trauma Ward was a positive one and I will share this with all staff.

I am sorry you feel communication with Doctors could be improved. I will share your feedback to help imporve care for others on the ward.

I hope you are recovering well and wish you a speedy recovery.

Kind regards

Louise

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