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"Treated with the utmost empathy and care"

About: Victoria Hospital / Cardiology

(as the patient),

So, I was attending an outpatient appt for an ecg and bloods last Thurs and things went a little bit awry.  1 nurse (Michelle) and then another....and a 2nd ecg and woopsy,  we're keeping you in and off I go to Ward 21/CCU.  

Safe to say , I was in shock, upset and terrified altogether. 

All for a moment .... then I was treated with the utmost empathy and care from the A team on the ward. 

Gillian,  Sam, Nadine, Rachael, Una and I'm sorry I can't remember the other stars. 

Totally put me at ease in what was a frightening situation. We laughed,  I cried , we laughed some more , and nothing was a bother even though they were short staffed. And ....the food was actually quite good :-) 

Dr Francis was amazing , explained everything clearly and concise and ldft no stone unturned.  He has an uber amazing team of Angels. 

I escaped on Saturday morning (only because I felt like a fraud using a bed when there were sure to be people more needy. 

On the ball , on the case and on form. 

I have no doubt we shall encounter each other in the very near future with imminent tests due. 

Til then, keep smiling through the rain 21 gang and many many thanks for 5 star treatment.

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Responses

Response from Gillian Malone, Head of Nursing, Emergency Care, NHS Fife 2 years ago
Gillian Malone
Head of Nursing, Emergency Care,
NHS Fife
Submitted on 11/07/2022 at 16:17
Published on Care Opinion at 16:17


picture of Gillian Malone

Dear Sunnygirl

Thank you so much for taking the time to pass on such wonderful feedback! This has really brightened the day of the team who deliver care in ward 21.

It is very uplifting for us to hear how well we cared for you at such a terrifying time for you!

May I take this opportunity to wish you our very best and hope your health issues settle down in the very near future,

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