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Care Opinion

Day surgery experience

Posted By Flower3974

"Day surgery experience"

About: Wexham Park Hospital / General surgery

(as a relative),

My brother went in for day surgery at Wexham Park, we arrived at early, he went in at 7.10am. We have waited 7 hours to find out when he will have surgery. They first got the side of his hernia wrong that resulted in waiting for the surgeon to double check, then they forgot to ask about his allergy to penicillin. Still no news, and despite calling several times no-one picks up the phone.  Such a disappointing experience. 

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Responses

Response from Alex Jackson, Patient Experience Manager, Frimley Health NHS Foundation Trust nearly 2 years ago
Alex Jackson
Patient Experience Manager,
Frimley Health NHS Foundation Trust

Submitted on 05/07/2022 at 15:00
Published on Care Opinion at 15:03

Dear Flower3974,

Thank you very much for taking the time to get in touch and tell us about your – and your brother’s – recent experience at Wexham Park Hospital.

Please accept my sincere apologies for the situation you, as a family, encountered and please be assured it is not the type of experience we strive to deliver.

I have passed your comment to the Day Surgery team and for them to investigate fully they will need more details. If you would like the team to follow up please contact to PALS Team at Wexham Park by email on fhft.palswexhampark@nhs.net or by phone at 0300 615 3365.

We look forward to hearing from you.

Kind regards,

Alex

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