Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

No reasonable adjustments given, but surgery first class

Posted By Indigo Man

"No reasonable adjustments given, but surgery first class"

About: Freeman Hospital / General surgery

(as a service user),

Had hernia surgery at the Freeman last year. The consultant surgeon seemed indifferent and didn't want to engage too much, but did an amazing clinical job on my hernia.

The staff in the day case ward and in the theatres were absolutely amazing and I couldn't have had better care.

Sadly, I didn't get any reasonable adjustments on account of being autistic at any point during my initial consultation despite being asked, but the hospital did arrange a phone call for me to speak with the anaesthetist prior to the operation which was a nice touch.

All in all an experience that most hospitals can't match apart from the ignorance of the needs of autistic people who at times seem to be excluded from the NHS drive for equality, diversity and inclusion.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust 2 years ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust

Submitted on 13/07/2022 at 17:42
Published on Care Opinion at 17:42

Thank you for taking the time to leave your feedback regarding your experience of using the surgical services at the Freeman last year. It is great to hear that you had first class surgery and that staff on the day ward and theatres were amazing. However it is disappointing to hear that there were no reasonable adjustments made on account of your autism.

If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. Alternatively, if you wish to raise your concerns with someone who is not involved directly, the Patient Advice and Liaison Service (PALS) can listen to your issues and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk

Opinions
Next Response j
Previous Response k