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"Kind and efficient staff"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Ophthalmology

(as the patient),

I had an eye problem which the optician felt should be seen as soon as possible, and recommended that I should go to Barnstaple A&E. A & E was very busy but I was seen quite quickly. The nurse was kind and efficient and I was able to be seen by the eye dept in about 2 hours.

The nurse and doctor there were very kind,efficient and reassuring. I was very grateful to be have expert advice and help.

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Responses

Response from Sarah O'Connor Balsillie, Lead Nurse Ophthalmology Outpatients, Eye Clinic, Royal Devon University Healthcare NHS Foundation Trust last month
Sarah O'Connor Balsillie
Lead Nurse Ophthalmology Outpatients, Eye Clinic,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 04/07/2022 at 17:25
Published on Care Opinion on 05/07/2022 at 10:07


Hi Jennylinn

Thank you for taking the time to leave feedback about your time in eye clinic.

I am glad that you felt reassured and that your experience was a positive one. I will ensure that your feedback is passed on the team.

Kind Regards

Sarah O'Connor Balsillie, Lead Nurse ophthalmology Outpatients

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Response from Sophie Grills, Governance and Operational Support Manager, Emergency Department, Royal Devon University Healthcare NHS Foundation Trust last month
Sophie Grills
Governance and Operational Support Manager, Emergency Department,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 05/07/2022 at 11:11
Published on Care Opinion at 11:11


Dear Jennylinn,

Thank you for taking the time to provide us with your feedback. I am glad to hear of your positive experience and that you were able to be seen in eye clinic. I hope you are recovering well.

I will ensure that your feedback is passed on to the team here in ED.

Kind regards

Sophie Grills

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