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"The wonderful care my daughter received"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Paediatrics

(as a parent/guardian),

I want to feedback how amazing the paediatric A&E team at Crosshouse Hospital in Kilmarnock were for my little girl.

My daughter is only 4 and had an accident resulting in a deep cut to the corner of her lip. To prevent scarring she needed stitches but given the area and her age this was difficult to do. The team discussed all options with me and explained in simple terms to my daughter what would happen. When using the cold spray the nurses sung songs from the Frozen movie. They let her pick how to receive the entonox either by mouth piece or mask. Two of the team stayed past their shift end to see through the procedure and came to say goodbye and do a final check on her.

They were clearly very busy but still took the time to be beyond caring and patient with her. What could have been a very traumatic experience ended up in my daughter now saying she wants to be a doctor.

The team names that I remember are:

Dr Yvonne

Dr Fiona

Nurse Michelle

Please pass on our warm thanks and let them know how fabulous they are.

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Responses

Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran last month
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 04/07/2022 at 14:01
Published on Care Opinion at 14:01


Dear pegasusqp68

What a scary time for your daughter! I hope her lip is healing ok. Thank you so much for taking the time to feedback to us during what has been a very anxious time for both you and your daughter. I will ensure you message is passed on to the team and tell your daughter we would love for her to join us in the future!

best wishes

Attica

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