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"CAMHS helpful when fully staffed/funded"

About: Child and Adolescent Mental Health Services (CAMHS) / Child and Adolescent Mental Health Services – Community(County) Child and Adolescent Mental Health Services (CAMHS) / Child and Adolescent Mental Health Services - Crisis Team

(as a service user),

The CAMHS team I accessed I thought were helpful in the sense that they were always there to ask for help or a phone call if I was struggling. However, it was quite clear they have major staffing issues, meaning that staff are being overwhelmed to take on many case loads, which can impact the care we as a service user experience. 

My therapist has been a massive help but there has been poor help from the CAMHS crisis team. Being passed around from charities to services, even though its them that is supposed to provide crisis support. The crisis team really has changed a lot. A few years ago you could access it and have the same worker every time if you wanted to, but now it feels like you can clearly tell they are all agency or being deployed from other areas of the trust, meaning you cant build that trusting therapeutic relationship with some one in the team. We feel like we are being fobbed off with a stock answer of -go on a walk"-and then they say -ring us back if you still feel bad-Like what?!?! 

There are vulnerable young people under your care and the trust seem very slow at taking action to this.  I know of a child dying in your care which we felt was due to staffing and this will happen again if you continue to ignore the failings of CAMHS and improve ASAP. We need more funding, more access to help, more staff, less waiting times and better access to help an resources instead of being left to support ourselves.

What happened to early intervention?!?!  

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Responses

Response from Rebecca Bryan, Clinical Team Lead, Community CAMHS North Team, Integrated Specialist Services nearly 2 years ago
Rebecca Bryan
Clinical Team Lead, Community CAMHS North Team,
Integrated Specialist Services
Submitted on 19/07/2022 at 11:53
Published on Care Opinion at 13:18


Dear melonqw89

Thank you for your feedback we are happy to see you felt your CAMHS clinician was helpful and you received the support you required.

We are sorry to hear you did not have a positive experience of the CAMHS crisis team. We are working really hard to recruit staff to enable us to offer a higher standard of support to young people who need this.

We will take on board your experiences and this will enable us to think about how the service is delivered moving forward.

If you would like to discuss your experiences and concerns please call me on 01158542245

Rebecca Bryan- Operational Team Lead, Community CAMHS North

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