Such a shame that what used to be such a good practice has gone downhill, there is no facility to book appointments, which is a big problem if you have ongoing complex medical conditions - my issue often isn’t an emergency but I have no other way to manage regular Gp appointments with the same Gp - I have to wait with the 30 other people in the queue or raise an econsult when this doesn’t cover my ongoing conditions - all I want is the facility to book a regular appointment with my Gp of choice, so that my condition doesn’t be one and emergency - face to face should also be an option - I’m nit sure how you can diagnose rash/lumps without actually seeing the issue, I raised complaint but was told the econsult system was deemed to be suitable for everyone (which it isn’t)
Once you manage to get hold of the right doctor the service is brilliant, it’s the booking system that is truly broken - there’s no need for the booking system to not revert back in post covid (even if it would just be for telephone apps this would be a start), it would help us frequent flyers to manage our conditions a lot better
"Used to be such a good practice, gone downhill"
About: Crown Heights Medical Centre Crown Heights Medical Centre Crown Heights RG21 7AN
Posted via nhs.uk