"Disappointing Experience Within the Fertility Clinic"

My partner and I experienced an extremely disappointing service whilst going through fertility treatment at the Royal Edinburgh Infirmary. During initial consultations (both via telephone & in person) we were told 4 cycles of IUI would cost approximately £1200, which we then agreed to.

However half way through treatment, we were unexpectedly told that treatment would no longer continue as the £1200 was for only 2 rounds of IUI. It was at this time I had to battle non-stop to try and gain the 2 final treatments we were entitled to. Along the way, there was a persistent lack of communication from the clinic, where sometimes 2-3 days would pass without any communication.

Our case was then referred to senior management, after every other person we spoke to refused to grant us the final 2 cycles. Eventually, the final treatments were allowed, however our time within the clinic itself was disappointing. With refusal for daily scans to be carried out, despite us knowing these could be provided as an exceptions basis, in order to track the egg on a daily basis to provide a more accurate fertility window. After all 4 treatments, we decided to formally complain via the patient feedback team.

We outlined our area of concerns which was then relayed back to us via the feedback team that they would investigate. However our final response from the patient feedback team was extremely disappointing, a letter providing a general level of apology. There was no answers to our individual questions and concerns. 

Throughout the entire process, from beginning to end within the fertility clinic, we have been left feeling drained, sad and disappointed with the way our case was handled. Both physically and mentally this has taken a massive toll on both my partner and I, which the clinic has failed to acknowledge.