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"Very Professional care"

About: Forth Valley Royal Hospital / Breast Clinic

(as the patient),


Unfortunately in my local hospital trust there was a very large waiting list for to be seen for the breast clinic but I was offered to attend Forth Valley outpatient breast clinic.

When I attended the clinic I was directed to the appointment waiting area by the receptionist who was cheery and informative. I was seen very quickly and greeted by a lovely Health care assistant who had assisted with the appointment alongside the consultant. I was very impressed with the care and attention they both expressed at the appointment and they couldn't have made me feel anymore at ease. As I work in the NHS myself I realise how stretched services are and how it can impact on staff morale. They were highly professional and a true credit to the clinic. 

Unfortunately I wasn't able to find out the name of the health care assistant but I hope this message reaches her. The consultant  was Katherine 

Thank you both again for your care and attention at my appointment, very much appreciated :) 

Appointments

Appointments


Staff skills

Staff skills


Staff attitude

Staff attitude


Being listened to

Being listened to


Reception

Reception


Team work

Team work


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Responses

Response from Roslyn Grant, Clinical Service Manager, Urology/OMFS/Orthodontics/ENT/Surgical Skin Team, NHS Forth Valley 3 years ago
Roslyn Grant
Clinical Service Manager, Urology/OMFS/Orthodontics/ENT/Surgical Skin Team,
NHS Forth Valley
Submitted on 08/07/2022 at 11:10
Published on Care Opinion at 11:10


Thank you for taking the time to send this positive feedback. I am pleased you had a good patient journey and all the staff made the visit easier for you. We realise this is a stressful time for patients and as a team we are supporting other boards to help with long waits in other areas.

I will pass this feedback on to the team thank you.

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