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Great help from Tracy and team

Posted By Buckersdude

"Great help from Tracy and team"

About: Adult Health and Social Care Localities / Rehab Services Eastwood

(as the patient),

After almost 3 years of hardly any help or indeed interest from my GP re my deteriorating mobility issues, was only when my wife (having helped me walk into the surgery) asked if there was any practical help we could get at home. The Dr bizarrely thought I wouldn’t get any help as I was too young!

However after we pressed he did refer us to the team at Eastwood. Within half an hour we received a call from Tracy offering any help.

From there on we received so much practical help… walkers, shower chair, toilet aids, bed aids and terrific advice from Tracy and other professionals. Made a huge difference to my life and if any doctors read this, as long as you are over the age of 16 you can get help. Age doesn’t matter!

For the first time in 3 years we finally felt properly supported both in practical and emotional ways.

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Responses

Response from Lee McLaughlin, Head of Adult Services, Communities and Wellbeing, East Renfrewshire Health & Social Care Partnership 3 years ago
Lee McLaughlin
Head of Adult Services, Communities and Wellbeing,
East Renfrewshire Health & Social Care Partnership

Submitted on 01/07/2022 at 16:12
Published on Care Opinion at 16:31

picture of Lee McLaughlin

Hi Buckersdude,

My name is Lee McLaughlin and my job at Eastwood Health and Social Care Partnership is Head of Adult Services: Communities and Wellbeing.

I am delighted to read that the help you received from Tracy and the Community Rehabilitation team at Eastwood. You were listened to and the practical help you needed was available and delivered to you, along with advice and support.

I have shared the feedback with Tracy and the team who are delighted that they could be of help to you. The huge difference it has made to your life is very important to me and to the Community Rehabilitation Team.

I would like the opportunity to explore with you the feedback on your experience with the GP and your mobility issues. Could you please contact Suzanne Lee on 0141 451 0749 to arrange a discussion with our Clinical Director, Dr Claire Fisher.

My best wishes to you and your wife

Lee McLaughlin

Head of Adult Services: Communities and Wellbeing

East Renfrewshire HSCP

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