"Lack of privacy in the emergency department"

Due to severe pain I had to visit Dudley Group NHS Foundation Trust's Emergency Department yesterday 

I would suggest that those which signed off on the redesign of this department speak with their doctor for a Neuro referral. The streaming desk, which is less than 2 metres away from patients waiting to see an Urgent Care Doctor, is where the first and biggest problem lies. There is absolutely zero privacy here. I went in with what I'd say is a delicate complaint, and to have to announce that to a waiting room of people I find frankly amoral.

I understand that COVID rules have changed, although I am unclear of the changes in healthcare settings. There was zero space between patients. In fact, whilst I was there a patient indicated to the streaming nurse that they were COVID positive, to which they gave her a form and put two small office partition walls around her. She then had to queue with other patients, without a mask, to hand her form back in.

There was also a patient who attended following a GP consultation who had advised her to get an ambulance for a suspected heart attack. The streaming nurse bizarrely gave the patient a form to fill out with her details, which she struggled doing hugely, before directed her around the corner to wait in the A&E reception.

 I was aware of every single persons complaint as they entered the waiting room.  I don't believe they have a scooby-doo in that department, and sadly many other departments which I've recently, and frequently had to visit with a family member.