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About: Royal Preston Hospital

After being triaged and seeing an assessment doctor(4 hours) I was told they wanted me to admit me and I had to be seen by a medical team before going on a ward. I spent 9 hours in chair in A&E corridor before being admitted to a ward and without being seen by a doctor. I was awoken by a doctor at 3.00 am who examined me and told me I did not need inpatient treatment.

The hospital was extremely busy but my ordeal in the chair could have been avoided. I was also not provided with regular updates of the situation (ie waiting times) whilst in the chair and sometimes ignored for hours at a time. My main concern was lack of information. The assessment doctor never provided me with any indication as to how long I would have to wait and thereafter no-one else did. This was extremely frustrating, uncomfortable and anxiety provoking logo
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Response from Lancashire Teaching Hospitals NHS Foundation Trust 3 weeks ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 16/07/2022 at 22:11
Published on Care Opinion at 22:11

Thank you for taking the time to provide your feedback.

I am sorry to note that your recent poor experience when attending A&E

Please contact our Patient Experience and PALS team via email or by calling 07591 988962 should you wish us to look into this matter further.

Take care and stay safe.

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