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Rude ECG service

Posted By cafewk79

"Rude ECG service"

About: Northern General Hospital / Cardiology

(as a service user),

I've had several ECGs over the last few months in hospital when I've had palpitations.  I found the person who did them really rude. 

They asked why I had come in and I said I had palpitations and a fast pulse.

They asked why I thought that and I responded because I feel that way.

They asked if I had palpitations now? I touched my chest and they laughed and said that I did not need to feel my chest.

My ECG came back with sinus tachycardia 

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust nearly 2 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 04/07/2022 at 09:07
Published on Care Opinion at 09:07

I am very sorry to hear of your concerns. This is certainly not the experience we would wish you to have.

If you would like us to look into matters and respond to you formally, please contact our Patient AdviceLiaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net

Thank you for taking the time to post your experience on the care opinion site, I again apologise that your experience was not positive on this occasion and hope that you feel able to speak further about this.

Kind regards

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