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"Unhappy with discharge information"

About: Queen Elizabeth University Hospital Glasgow / Physically Disabled Rehabilitation Unit ( PDRU)

(as a service user),

During my two week stay I recieved excellent rehab and nursing care which is helping, albeit a slow recovery from a lengthy stay before Christmas after surgery and a subsequent diagnoses of FND other related and unrelated conditions.

I am however ever angry to read my discharge letter which at a minimum has what I consider to be  assumptions from a member of staff who has not spoken to me once. In particular it has assertions that I believe are either fabricated or assumptions. It is simply isn't good enough for medical staff to not provide an accurate account of my situation. 

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Responses

Response from Helena Richmond, Interim Lead Nurse, Neurology, NHS Greater Glasgow and Clyde last month
Helena Richmond
Interim Lead Nurse, Neurology,
NHS Greater Glasgow and Clyde
Submitted on 29/06/2022 at 17:25
Published on Care Opinion on 04/07/2022 at 14:14


Dear Aldo77

Thank you for your feedback, I would like to apologise that this has upset you, if you would like to contact me directly we can discuss these concerns and look into the matter further. My email address is Helena.Richmond@ggc.scot.nhs.uk

Thank you for the positive feedback for the nursing staff care experience I will ensure I pass this onto the team,

Yours sincerly,

Helena Richmond

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