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Care Opinion

Visit to ED

Posted By Stanleydog

"Visit to ED"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance King's Mill Hospital / Accident and emergency

(as a relative),

Elderly mum had a fall at home. This affected her mobility. Rang 111 for advice: they sent a ambulance. Greeted two fantastic crew - Ruby the paramedic and her crew member were fantastic, really compassionate and caring.  Mum was admitted to ED. From the moment we arrived, the ED staff were very friendly and attentive, spoke clearly to mum and informed her with every step of treatment.

My only issue is my mum is diabetic and this was documented on triage but I had to “beg” for mum to be given food at lunchtime. I have raised this previously on other admissions but it appears that this is still not resolved. A patient being diabetic should not be ignored. A yogurt eventually arrived, nothing else. I popped to “M&S to go “located in the hospital for some fruit……………. Is this acceptable? 

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service nearly 2 years ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 28/06/2022 at 12:00
Published on Care Opinion at 12:00

Dear STanleydog

Thank you for taking the time to share your kind words with us. We do hope your mum is feeling much better now and we are delighted to hear that our ambulance crews were able to help you both in what must have been a scary time for you all. We are very proud of our ambulance crews.

If you are able to, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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