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"Appalling treatment"

About: Wexham Park Hospital

My 89 year old father was admitted to Wrexham Park Hospital on Friday 17th June, following a fall outside his home. It was agreed that he would be detained in hospital over the weekend in order that his blood pressure, pace maker and heart could be thoroughly checked. Before he could be discharged, he was told that he would need to wear a heart monitor for 24 hours, starting on the Sunday. This did not happen and when the doctor visited him in the ward the following day (Monday) to check the results, she was visibly shocked that his heart had not in fact been monitored.

He was eventually discharged on Monday 20th June but before being allowed to leave the ward a man clad in a green uniform approached him and said 'I'd like to search your bag'. The bag in question was a small flight bag which had been brought the hospital as my father had been admitted to the hospital without any change of clothing or toiletries. The uniformed employee proceeded to take everything from my father's bag and recorded in each item in a note pad. No explanation was offered for such intrusive behaviour which was wholly unjustified and discriminatory.

My father's overall comments on his stay at the hospital was that throughout his ordeal, he felt as if he was being treated as nothing more than a piece of meat.

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Responses

Response from Wexham Park Hospital last month
Wexham Park Hospital
Submitted on 27/06/2022 at 14:39
Published on nhs.uk at 17:05


Dear Katharine,

Thank you very much for taking the time to leave feedback about your father’s recent experience at Wexham Park Hospital.

Please accept, and pass on to your father, my sincere apologies for his poor experiences during his stay with us.

Without more information, I am unable to take any further action. If you would like to progress your father’s case please email fhft.patientexperience@nhs.net.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

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