"Zero people skills, zero compassion "

I have left my first appointment at Healthshare Vincent’s Square, in tears. It’s fair to say I shall not be returning.

I am still in shock at the overall bad attitude and total lack of people skills by my practitioner, who arrived late bringing with him a tidal wave of negative energy.

When trying to explain why I could not wear a mask due to experiences of domestic violence, my explanation was received with a bad attitude and zero compassion. It’s hard enough explaining this to a stranger let alone to a health practitioner who does not have the slightest bit of empathy. I understand their reasoning due to their own health conditions and after being offered to see another practitioner, I already felt bullied and backed into a corner, so complied and put on a mask.

I am in shock that someone working in health care can be so rude and lacking in compassion. It’s disgusting.

I think that priorities need to be made for training your staff in how to approach patients with empathy and better listening skills. A little compassion goes a long way.