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Stobhill GP Out of Hours Centre, excellent service.

Posted By kharden

"Stobhill GP Out of Hours Centre, excellent service."

About: New Stobhill Hospital / GP Out-of-Hours Emergency Service NHS 24 / NHS 24 (111 service)

(as the patient),

I write to express my thanks and appreciation for the excellent attention I received at the Out Of Hours service at Stobhill early in the hours of Friday 17th June.

After triage by NHS 24 a helpful doctor on the phone arranged an appointment for me at midnight at the Out of Hours centre.

I was seen within 10 minutes of arrival by a very pleasant nurse and then by a very efficient and capable young doctor (possibly called Issy) who took my history and examined my chest, then correctly diagnosed a chest infection secondary to Covid and provided me with a full course of Amoxicillin.

Within two days I felt very much better and now feel almost fully back to normal, which I suspect would not have happened without this excellent attention.

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Responses

Response from Andrew C, Patient Experience Officer, Nursing & Care, NHS 24 2 years ago
Andrew C
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 24/06/2022 at 17:05
Published on Care Opinion at 17:05

picture of Andrew C

Dear Kharden,

Thank you for sharing your story on Care Opinion. I was sorry to read that you had been unwell and was very glad to learn that you are almost back to normal. I wish you well for your ongoing recovery.

It was lovely to read your story, and to learn that you had been so well cared for by NHS 24 staff and by colleagues from NHS Greater Glasgow and Clyde. I am sure they will be equally delighted to read your positive feedback. It's always so reassuring to read a story like yours, where a patient's care is managed by more than one Health Board in a smooth and efficient way.

If you have any specific feedback relating to your experience of calling NHS 24, I would be pleased to share it with the staff involved in your care. You can contact me directly at patient.experience@nhs24.scot.nhs.uk or by telephone on 0300 020 4846. If you do contact me, please include your name, your date of birth, and the date of your call to the service.

Thank you once again for sharing your story. I hope you continue to recover well.

With best wishes,

Andrew

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 01/07/2022 at 08:52
Published on Care Opinion at 08:52

picture of Nicole McInally

Dear Kharden

Thank you very much for getting in touch to express your thanks and appreciation regarding the Out of Hours Service. I am glad that you had such a positive experience and didn’t have too long to wait to be seen.

I have forwarded your feedback to Raylene, the Service Manager for the Out of Hours Service and asked that this be shared with the staff.

I am glad that you are feeling better.

Best wishes

Nicole

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Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 2 years ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 01/07/2022 at 09:47
Published on Care Opinion at 09:47

Dear kharden,

Thank you for taking the time to share your positive experience with NHS 24 and GP OOH. I am delighted that you felt the care you received in GP OOHs at Stobhill was excellent along with our helpful GP who carried out a telephone consultation with you that contributed to a good experience.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times.

Would be great to identify the staff members within OOH and share your story with them directly, so if you would be kind enough to contact myself with additional detail then I would be delighted to hear from you Raylene.McLaggan@ggc.scot.nhs.uk

I hope you are doing well at this time and recovered well.

Kind Regards,

Raylene

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