Took my mum here for a covid test prior to an endoscopy. Was told to not enter the building prior to the appointment time which meant us waiting for around five minutes in the carpark. We went in at the time of her appointment and the test was done in the entranceway. Nothing was said to us about parking however we got given a parking fine. Tried contacting them and told will get multiple call backs which haven’t happened. Now told I have to pay the fine. They said they have an average of 2-3 people in same situation as us and have been on site for over 10 years. Think about how much money they’re getting from this at 60-100 a time, 2-3 times a week over ten years!
My mum is in her seventies, struggles walking and uses a frame, and is on oxygen therapy. The treatment she has been given is disgusting. Don’t use this service. And don’t respond with your standard complaint response I’ve rang over five times this past week you’ve had the opportunity to fix this.
"Poor service. Worse communication. "
Posted via nhs.uk
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