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"Poor A&E care and follow Up"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Radiology (X-rays and Scans) Woodend Hospital / Radiology

(as a relative),

This is written on behalf of my grandmother, who attended A&E at the end of January with new severe back pain. She has osteoporosis, has broken vertebrae before, and has had operations to fix them.

Despite her history, A&E staff declined to x-ray her back, even just to check. Instead, they were convinced that her pain was due to constipation (despite the fact that my grandmother stated her bowels moved regularly, and she is definitely not confused). They insisted on a rectal examination, which my grandmother reluctantly agreed to. While exposed and vulnerable on the bed, another staff member walked in on the examination to change the curtains and the nurse practitioner had to ask them to leave. My grandmother, as well as still being in pain, was mortified.

Unsurprisingly, the examination found she was not constipated, and after seeing medical staff, she was told she had been referred for an MRI scan and was discharged home. The nurse practitioner told her that if she didn't hear anything within two weeks, to phone - but didn't give a name or a contact number. Naturally, when she heard nothing and called A&E, no one knew anything.

Still in severe pain, she contacted her GP who commenced her on gabapentin, which did nothing to help. She contacted the MRI department through switchboard, who told her that she would have to wait to be put on a special list, due to having a pacemaker. My grandmother understood, and waited, hearing nothing.

She has struggled as her quality of life has gone down, her staunch independence fading away. This is changing her life for the worse, and she urgently needs some kind of treatment. I can only hope someone please responds to this story with some advice over what to do next, before she is unable to recover.

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Responses

Response from Jennifer Fraser, Support Manager, Radiology, NHS Grampian last month
Jennifer Fraser
Support Manager, Radiology,
NHS Grampian
Submitted on 24/06/2022 at 12:03
Published on Care Opinion at 12:03


picture of Jennifer Fraser

Good Morning

I am so sorry to read of distressing time your grandmother had during her visit to A & E and the fact she is still waiting for her MRI scan.

If you can email me jennifer.fraser2@nhs.scot then I can look into your grandmothers scan and see where she is on the waiting list and see if we can get a date organised for her scan.

Thank you

Jennifer Fraser

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Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian last month
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian
Submitted on 29/06/2022 at 16:21
Published on Care Opinion at 16:21


Dear mor_rose96,

I am so sorry to hear about the experience your grandmother had in the Emergency Department.

If you woudl like to contcat me so I cna look in to this further my contact details are julie.wattie@nhs.scot or 01224 552763

Thanks

Julie

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