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"Wait & transfer times"

About: Hull Royal Infirmary / Cardiology Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as a relative),

Staying in Hornsea for the weekend and on Father’s Day my dad was taken ill with chest pains he knows the symptoms as he has had two heart attacks and a triple bypass he also suffers with mental health and anxiety the ambulance took an hour and half to come that is absolutely disgusting. He then ended up in hull hospital and has been there four days waiting to have an angiogram the system stinks and as a family we are back in Yorkshire so it’s upsetting and frustrating that my dad gets left just sat looking at four walls it’s just not good enough.

I want something doing asap so I am taking this further I can’t understand  why the hell he can’t be transferred to LGI a patient that lives in hull and at the same hospital has been transferred to Leeds  for his angiogram it’s just madness the system is  a sham. Just pull your finger out!

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Responses

Response from Kate Edgar, Yorkshire Ambulance Service NHS Trust last month
Kate Edgar
Yorkshire Ambulance Service NHS Trust
Submitted on 29/06/2022 at 08:34
Published on Care Opinion at 09:17


Thank you for posting your experience on the Care Opinion website. We do hope your dad's health improves quickly following what must have been quite a scare. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and then this can be investigated further.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549
Email: yas.patientrelations@nhs.net

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Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust last month
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust
Submitted on 07/07/2022 at 16:00
Published on Care Opinion at 16:00


Thank you for placing your posting on the Care Opinion website. We are sorry to read of your father's delay in receiving an angiogram, and we will ensure your comments are shared with the relevant team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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