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"Superlative Health Practice"

About: Kings Medical Centre

Having been in, what I consider to be, the most fortunate position as a patient registered with this practice for the past 25 years I cannot fully express just how well the doctors & support staff have served me during this time, even during the recent covid pandemic.

The receptionists always efficiently triage a specific need, and even manage to arrange ‘same day’ appointments in the most urgent cases.

Being a retiree of a certain age, I am probably more demanding of their services than other patients may be, but the surgery has never once failed me.

Onward referrals, to access services for which the surgery is not equipped to deal with, are always initiated without delay and the support the practice provides me with assures both my physical as well as my mental wellbeing.

I find any initial telephone consultations most efficient, i.e., saves my time, the doctor’s time, fuel for my car, which also reduces exhaust emissions as well as avoid close contact with other patients seated in the waiting room – the recent introduction of a ‘state of the art’ telephone system completely smooths the process of appointment making.

A big thank you to all at Kings Medical Centre.

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Responses

Response from Kings Medical Centre last month
Kings Medical Centre
Submitted on 27/06/2022 at 09:40
Published on nhs.uk at 10:12


Dear Mr Wilkinson

Thank you very much for your kind words about the practice. The team from the Gp's to the reception team will be very pleased to read your feedback about your experiences. I will ensure that this is shared with them.

The team are continuing to work hard to meet our patients needs, and we are working with our patient participation group to continue to look at ways to improve patient access to our services.

Thank you again

Yours Sincerely

Gary Thorogood

Practice Manager

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