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Advice given to elderly mother

Posted By conditionersd73

"Advice given to elderly mother"

About: Waterside Hospital / Ward 3

(as a relative),

I am very unhappy with the way my elderly mother was treated by one of your social workers. Mum was in ward 3 of Waterside hospital , Derry after being transferred there from Altnagelvin hospital. She was doing well with her physio etc and my sister was working hard to get a suitable care package in place for mums release. My mum has been diagnosed with vascular dementia and Alzheimer's so a care package was vital for her to be deemed ready for coming home.

One of the social workers was constantly telling my mum she could check herself out any time! My mum is barely mobile and has had a serious mental health diagnosis and the social worker is encouraging her to check herself out and go home!

All the other staff on ward 3 were fantastic, it's a shame this one person is ruining their reputation as caregivers.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 27/06/2022 at 11:06
Published on Care Opinion at 11:06

picture of Vi Gray

Hello conditionersd73

Thank you for the feedback. This was shared with the Ward Manager and also Social Work Manager who oversees the Social Workers in Ward 3. She was disappointed to hear of you and your Mum's experience and would like the opportunity to discuss this in more detail with you in order to address the issues with the member of staff.

You can contact her either via email or phone whatever is more convenient for you

Muire.Coyle@westerntrust.hscni.net or 02871345171 and ask for Extension 216366.

I do hope you take up this opportunity to make contact

Best wishes

Vi Gray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Catherine Lockhart, Ward Manager, Ward 3 Waterside Hospital (PCOP), WHSCT 2 years ago
Catherine Lockhart
Ward Manager, Ward 3 Waterside Hospital (PCOP),
WHSCT

Submitted on 27/06/2022 at 12:20
Published on Care Opinion at 12:28

Hello,

thank you for taking the time to leave you feedback regarding your mothers stay in ward 3, waterside hospital. We welcome all feedback and use it as an opportunity to improve services where we can. I am delighted to hear your positive feedback about your mothers stay and will share your comments with our staff. I am however sorry to hear of the problems you experienced and I hope that the social work manager can address these issues with you

Kind regards,

Sr Catherine Lockhart

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 27/07/2022 at 17:32
Published on Care Opinion at 17:32

picture of Vi Gray

Hello conditionersd73

The Social Work Manager contacted me to let me know that she had a meeting with the relatives. I hope that you got sorted with the issues raised.

Best wishes

Vi Gray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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