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"Whole system"

About: Southern Health NHS Foundation Trust Testvale Surgery

(as the patient),

12 years ago I bent over & ended up with a bulging disk..by the time I got an x-ray, it was all clear. I had years of sciatica and on/off pain killers since no one knew why I was suffering. Today, 5 Years after a&e, I got a letter asking the gp to send me back to a specialist. 8 years ago, my big toe stopped working. I’ve been laughed at and missed off appointments. I finally got a cortisone injection in my toe & shoe inserts. I was told to just get on with it. A year ago, I started having problems with my knee. Ok, so I did some physio and it ended up worse, with muscle spasms. I went back to a&e and had an x-ray.  I was told I have Arthritis. ok, so I got an mri scan and they found a torn meniscus as well. I went back to orthopedic choice after a phone call, because I had waited so long for my appointment and for the staff to read the physio notes. I finally got an appointment. The staff were ok but the letter to my gp was shocking -  nothing really that we’d talked about so my doctor asked for a better letter. I was told I was too young to have arthritis by my gp and to just have painkillers. I was told the cortisone would take at least 3 weeks to work so to wait it out.

Another letter was received but this was not a better letter at all. The staff contradict themselves and there was nothing of any arthritis in any letter. So I was just left again to get on with the pain have a pain killer.

I find all of it to be a joke. The staff I have seen can’t seem to decided what’s wrong.

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Responses

Response from Testvale Surgery last month
Testvale Surgery
Submitted on 04/07/2022 at 10:47
Published on nhs.uk at 12:27


I am sorry that you have experienced problems with the health system and that you feel let down. If there are specific areas where you feel Testvale Surgery have let you down, then please raise these with the Practice Manager and he will look into the issues on your behalf.

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Response from Ann Gibbs, Carers and Patient Support Hub Administrator, Southern Health NHS Foundation Trust last month
Ann Gibbs
Carers and Patient Support Hub Administrator,
Southern Health NHS Foundation Trust
Submitted on 04/07/2022 at 11:54
Published on Care Opinion at 12:48


We acknowledge your enquiry and thank you for sending in your comments via Care Opinion.

We are sorry that you have found yourself in this position.

In order that we look into your query can you let me know the follow;

Your

Full name

Address

Date of birth

These details will help us to try and help you and her.

Please contact us via 02382 311206 or CarersandPatientsSupportHub@southernhealth.nhs.uk

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