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"Really clear advise"

About: Public Health Agency / Contact Tracing

(as a service user),

I was called not long after I reported my positive test.

The man I spoke to was very helpful and friendly. He gave really clear advise and answered any questions I had.

I was very reassured that I was acting in the right way and was clear on what steps I needed to take next.

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Responses

Response from Jane Mullin, Project Team, Contact Tracing, Public Health Agency last month
Jane Mullin
Project Team, Contact Tracing,
Public Health Agency

Contact Tracing, and projects associated with the Contact Tracing Service

Submitted on 23/06/2022 at 12:33
Published on Care Opinion at 13:08


Dear AlisonC

Thanks for your positive feedback on the Contact Tracing service, I will pass this on the rest of the team. I'm glad that the prompt phone call provided clarity and reassurance for you, as I know that a positive test result can raise complex issues. I'm also happy to hear that you found the member of our team to be friendly and helpful. I hope that you are not feeling too ill, and make a speedy recovery.

Best wishes

Jane

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