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Really clear advise

Posted By AlisonC

"Really clear advise"

About: Public Health Agency / Contact Tracing

(as a service user),

I was called not long after I reported my positive test.

The man I spoke to was very helpful and friendly. He gave really clear advise and answered any questions I had.

I was very reassured that I was acting in the right way and was clear on what steps I needed to take next.

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Responses

Response from Jane Mullin, Project Team, Contact Tracing, Public Health Agency nearly 2 years ago
Jane Mullin
Project Team, Contact Tracing,
Public Health Agency

Contact Tracing, and projects associated with the Contact Tracing Service

Submitted on 23/06/2022 at 12:33
Published on Care Opinion at 13:08

Dear AlisonC

Thanks for your positive feedback on the Contact Tracing service, I will pass this on the rest of the team. I'm glad that the prompt phone call provided clarity and reassurance for you, as I know that a positive test result can raise complex issues. I'm also happy to hear that you found the member of our team to be friendly and helpful. I hope that you are not feeling too ill, and make a speedy recovery.

Best wishes

Jane

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