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"Room is too warm"

About: Lurgan Hospital / Ward 2 (Stroke care) Northern Ireland Ambulance Service

(as a staff member posting for a patient/service user),

I came to lurgan a week and a half ago, I had my ambulance from Craigavon booked for 11am but I did not end up arriving to lurgan until 7.50pm. The food is very nice I think the menu has lots of variety. The nurses are all very good and cleanliness is great. It is very warm in my room and I would love a fan to cool down.

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Responses

Response from Jenny Edgar, Staff Nurse, Non acute hospital OPPC, SHSCT last week
Jenny Edgar
Staff Nurse, Non acute hospital OPPC,
SHSCT
Submitted on 23/06/2022 at 13:19
Published on Care Opinion at 14:18


Hello,

Thankyou for taking the time to provide your valued feedback. I am Sorry about the delay in transport to our hospital. I would advise if you are feeling hot and uncomfortable to inform the nursing team. They will assist and try to make you more comfortable.

The nursing team deliver high quality person centered care and you have experienced this. I will share this feedback with the nursing team.

The domestic staff do a wonderful job at maintaining cleanliness within our hospital.

I am glad that you are enjoying your meals and you are happy with the variety offered.

I would like to wish you a speedy recovery.

SN Jenny Edgar

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Response from Demi McKay, PPI Officer, Equality, PPI & Engagement, Northern Ireland Ambulance Service last week
Demi McKay
PPI Officer, Equality, PPI & Engagement,
Northern Ireland Ambulance Service

work with service users of NIAS, chair of stakeholder forum events

Submitted on 23/06/2022 at 15:53
Published on Care Opinion at 15:53


picture of Demi McKay

Thank you for taking the time to share your recent experience with us. I am sorry for the delay in the ambulance response time and your expectations were not met on this occasion.

I can assure you we are working closely with the Department of Health and the Health and Social Care Board to increase our available resources. We are also working with local EDs to try to ensure that our patients can be handed over to hospital clinical teams as quickly as possible so that ambulances are able to respond to patients.

I hope you are recovering well.

Best wishes

Demi McKay

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