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Poor patient interaction and uninterested staff

Posted By geminijj54

"Poor patient interaction and uninterested staff"

About: Lincoln County Hospital / Trauma and orthopaedics

(as a service user),

Extremely long wait time with no information passed to the patients. The receptionists appeared happier to  chat amongst themselves than deal with the patients. It seemed like none of the staff cared about the care of their patients or their general well being. One concerned mother was even told that they would get to her when we get to her, by a very stroppy sounding receptionist. 

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Responses

Response from Debbie Buttigieg, Patient Experience Administrator, United Lincolnshire Hospitals NHS Trust nearly 2 years ago
Debbie Buttigieg
Patient Experience Administrator,
United Lincolnshire Hospitals NHS Trust

Submitted on 23/06/2022 at 08:15
Published on Care Opinion at 08:15

Dear qeminijj54

Thank you for taking the time to share your comments on your experience at Lincoln hospital. To assist in sharing your feedback with the correct department, please notify of the area visited.

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