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Treatment after road accident

Posted By woderwick

"Treatment after road accident"

About: Musgrove Park Hospital / Accident and emergency Musgrove Park Hospital / General surgery South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Knocked off my bicycle in Chard, came to face down in the gravel, dazed and confused.

Ambulance to Musgrove, A and E patched me up, x rays etc,fractured pelvis and bruised shoulder with associated gravel rash.

I was moved on to the acute medicine ward , then onto Hestercombe.  The treatment all round was marvelous,caring and professional  with a much needed sense of humour. 

I had 5 days of pampering,great, but I don't want to have to repeat it!

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Responses

Response from Karen Tyler, Lead Nurse, Emergency Department, Somerset NHS Foundation Trust nearly 2 years ago
Karen Tyler
Lead Nurse, Emergency Department,
Somerset NHS Foundation Trust

Submitted on 22/06/2022 at 20:31
Published on Care Opinion at 20:31

Dear Woderwick

Thank you for writing to us but poor you it must have been frightening. I hope you are recovering well and I will be sure to share this with the teams. Thnak you

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/12/2022 at 14:55
Published on Care Opinion at 14:55

Dear Woderwick,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message - we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie and Dee
Patient Engagement Team
SWAST

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