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I never felt pressured or coaxed into any decisions

Posted By TPPcglbrum

"I never felt pressured or coaxed into any decisions"

About: CGL Birmingham / South Hub

(as a staff member posting for a patient/service user),

Hi

I’ve just recently finished drug treatment with you guys and I just wanted to take the time to say how amazing my case worker Ollie has been.

He’s been nothing but helpful with the whole process, always listened to me, always gave me great bits of advice that have stuck with me and helped me through, when I wasn’t sure if I could do it.

Always made me feel comfortable with my choices and I never felt pressured or coaxed into any decisions that were made.

So really I just wanted to say a massive Thankyou to Ollie and everyone else at CGL that has helped me along my way.

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Responses

Response from Simon Satchwell-Orme, Team Leader, South Hub - Birmingham, Change Grow Live 3 years ago
Simon Satchwell-Orme
Team Leader, South Hub - Birmingham,
Change Grow Live

I lead a team of frontline workers who support people experiencing challenges with their substance use

Submitted on 21/06/2022 at 11:05
Published on Care Opinion at 11:05

Hello

My name is Simon, and I am one of the Team Leaders in the South Team at Birmingham Change Grow Live.

Thank you for your lovely email regarding your Recovery Worker Ollie and your treatment with Change Grow Live.

It was nice of you take the time to provide such positive feedback and your kind words were a joy to read.

Our staff all work very hard supporting people who access our support, and it is great when this is recognised.

Your email has been fed back to management, your worker Ollie and shared with the team.

Once again, thank you for getting in touch, and all the best for the future.

Kindest regards

Simon Satchwell-Orme

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