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"Upsetting paramedic experience"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I have a few underlying health conditions and have recently had covid. Two days after testing negative I started to get really bad chest pain which radiated to my shoulder. I was struggling to breathe. I also have asthma. My inhaler was not grasping my breath and I felt really unwell. I was at work at the time and my colleagues called for an ambulance. 

I was led down on the office chairs when they arrived and they walked up to my feet and asked how they could help. I couldn’t see them but sat up a little bit and said I’m having chest pain and trouble breathing. I felt like I couldn’t catch my breath. They asked me to sit up. I said I’ll try but last time I sat up I felt really unwell like I was going to pass out. They again asked me to sit up. Their tone was awful and I didn’t feel safe or cared for. They made me feel more scared.

I sat up and they checked my vitals. I told them there was a chance that I could be pregnant and have a history of ectopic pregnancies. They said I thought you couldn’t breathe? I said I was struggling to breath and I still feel unwell and breathless and have chest pain. They said ectopic pregnancy was something I would need to go to a&e for in my own time… I said I wasn’t concerned I just thought they should know there’s a chance I could be pregnant. They said if you had an ectopic pregnancy you’d have stomach pain, I said I do have stomach and pelvic pain and have done for a week but it feels like my period is coming when it hasn’t. I said it’s normal for me and again I’m not worried. I just cannot catch my breath and feel really unwell. They then said I never mentioned the stomach pain to them previously. I said that’s because I’m not concerned. I just thought given the situation you might want or need to know that I could be pregnant.

They said my blood pressure was fine and my oxygen was fine. I said I still feel like I’m not getting enough oxygen, although I’m feeling better than I did. They said I was probably breathless because it looks like you don’t move around as much as you should. You’re probably not used to it. Basically I felt like they were implying that I'm fat. I am a little overweight, but I do lots of walking each day and I do exercise. 

They told me I shouldn’t be at work, or drive and to get myself home and ring my GP. They said I still have covid. I said I’m testing negative. They told me the lateral flows are only 50% accurate with the new variants. I said it picked it up all of last week. 

They made me feel unsafe and like a fat hypochondriac. That day was the most I had felt unwell I’m my life. I genuinely felt like I was dying. I was treated without compassion and it has just made me cautious of paramedics. 

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Responses

Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 2 years ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 20/12/2022 at 15:01
Published on Care Opinion at 15:01


Dear Sambaef36,

Firstly, I am sorry the experience you had with our service has been negative, thank you for taking the time to send us your feedback.

Secondly, unfortunately, any patient details are redacted on this platform for confidentiality and so I cannot find your incident. If you would like to progress this as a complaint, please could I ask you to forward your message and details to: patientexperience@swast.nhs.uk and a member of our team will be delighted to help you.

Thank you again for taking the time to share your experience with us.

Natalie and Dee
Patient Engagement Team
SWAST

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