This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"He has settled in to his routine"

About: Perth Royal Infirmary / Stroke Unit

(as a relative),

When my dad had a severe stroke and was taken into hospital, it was a huge shock for the whole family. At the beginning, the doctors were fantastic and kept up updated at all times, we were allowed to visit almost anytime, and we felt positive about Dads recovery after he became medically stable. 

When he got a little better, he was moved to the stroke ward for rehabilitation. We did not have a good first impression of the ward. Visiting times were very restricted, when we did visit we saw no nurses or doctors who could update us on how dad was, and he was still unable to speak so couldn’t even tell us himself. We felt that it was very isolating for him and caused us a lot of worry about his mental health and ours. We spoke to the nurses and it did seem like they took our concerns on board. 

Now that dad has been there a while, we have gotten to know the staff a lot better, he has settled in to his routine more and things are better. The physiotherapy and speech therapy he receives has improved his outlook immensely and we feel that the staff make a big effort to speak to us and make us feel involved. We have started a notebook  which we left next to dads bed so that they can write anything down that we need to know, just incase we don’t see any staff members while we visit. However, we still only see nurses and doctors do not write in the notepad with updates which can be frustrating. 

Visiting times have also been relaxed and we can enjoy lots of time with Dad and we are able to go with him to physio and speech therapy. I do appreciate the creativity and consideration most of the staff put into their everyday care and when they take time out just to cheer him up when they know he needs it. It’s much nicer to feel like we are helping him get better rather than feeling a bit helpless and in the way when we are there, which is unfortunately still the case some days.

There’s a long way to go and although not every day is a good day, we will be with him every step regardless. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Anne Davidson, Senior Nurse, Tay Ward, Stroke Unit & Hospital Discharge Team Perth Royal Infirmary, Perth & Kinross Health & Social Care Partnership nearly 2 years ago
We are preparing to make a change
Anne Davidson
Senior Nurse, Tay Ward, Stroke Unit & Hospital Discharge Team Perth Royal Infirmary,
Perth & Kinross Health & Social Care Partnership

Manage the clinical nursing teams and support the in-patient areas of Tay Ward, Stroke Ward and Hospital Discharge Team.

Submitted on 23/06/2022 at 17:09
Published on Care Opinion on 24/06/2022 at 09:18


picture of Anne Davidson

Dear Ames,

Thank you for taking the time to provide your personal experience on the Care Opinion platform. Firstly may I apologize that your initial impression of the Stroke Unit in Perth Royal Infirmary was disappointing. The impact that this has had on you and your family would not have been the desired impact any of the team would have wished for. The understandable stress surrounding your father’s ill health and our first impression failed to provide the reassurance at this time.

I am glad to hear that when you highlighted issues that your concerns were acknowledged. It now sounds as though things are improving for both your dad and family and the care within the Stroke Unit. The relaxing of visiting I am happy to hear have also had a beneficial impact on your dad. The support from yourself and your family will indeed have a positive effect on the recovery of your dad after having a stroke.

This helpful feedback will be shared with the Stroke Unit team to help us provide an improved experience for patients coming into the unit. It is invaluable this honest feedback to help us understand what is important to ensure a quality service is provided.

Many thanks Anne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k