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"The staff are of the highest quality"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a relative),

My wife was admitted as an emergency to ward 61 of the Institute of Neurological Sciences in late May following a brain haemorrhage.  She was operated on that night and deep into Sunday morning.  Whilst the initial operation appeared successful my wife suffered a second bleed just over 24 hours later and sadly lost her life at the end of May.  She was only 54 and a dedicated nurse all her adult life, specialising in care of the elderly and championing Anticipatory Care Planning across NHS Scotland. In her patient care she would always go the extra mile.

I would like to express my deep gratitude to all the staff involved in her care for going the extra mile with my wife as well.  All the nurses involved treated my wife,  myself and my son with complete dignity and respect. Exemplary person-centredness.  Susan, Emma, Elisha, Katie-Ann, the two Tracey's and Carol all provided wonderful care and which the hospital should be rightly proud of them.  The fact that I was able to be by my wife's side and have her pass peacefully in my arms is of some comfort.I would also like to thank Dr Mustapha, Mr Barrett and Dr Stewart for all they did to try and save my wife's young life.

Lastly to Dr  Leday, I can't express how much the fact that you asked my wife if it was ok to open her eyes, typified the the level of dignity and respect that was afforded to my wife, even in confirming her death.

I know that NHS GG&C and the Queen Elizabeth Hospital is going through its own challenges at the moment but I will attest to the fact that the staff are of the highest quality.

Thank you


 
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Responses

Response from Marie Austin, Lead Nurse, Acute Receiving Unit - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde 3 years ago
Marie Austin
Lead Nurse, Acute Receiving Unit - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde
Submitted on 17/06/2022 at 10:34
Published on Care Opinion at 10:52


Dear Callum1967

Thank you for taking the time to share your recent experience of the care provided within Ward 61 Neurosciences Critical Care. I am very sorry for your loss. I am grateful that you have provided this positive experience during the most challenging of times. The quality of care and support provided to your wife, your son and yourself during the most difficult of times will be shared with the teams. I hope that you can take some comfort in knowing that your wife's experience of care aligned with your wife's own values of the care that she provided others.

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