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Amazing Sonographer made the experience so special

Posted By K Ionia

"Amazing Sonographer made the experience so special"

About: University Hospital Hairmyres / Early Pregnancy Assessment Service University Hospital Wishaw / Maternity Care (Wards 21-24)

(as a service user),

I attended my 12 week scan toward the end of April at Hairmyres Maternity Day Unit.

I want to say a massive thank you to our sonographer Angela who made the experience so special and enjoyable. 

Angela kept us informed throughout the entire process of what she was looking at, what was happening and reassuring us every step of the way that everything was fine with baby. She was so informative and most importantly so kind and reassuring. She was so excited for us and honestly made us feel like we were the first couple she had done a scan for because she was so excited and made us feel so special. 

Unfortunately this couldn't be further from the experience we had with our scans with our first son at Wishaw General. During these scans we were barely spoken to and at the end of each scan we had to ask if baby was ok because we had not been told anything, there was a complete lack of communication and care. 

Every expectant parent deserves to be treated how Angela treats her patients. NHS Lanarkshire should take this opportunity to share Angela's practice with others and allow other sonographers to learn from her. Angela is an invaluable asset to the NHS and every opportunity to encourage others to care for patients as she does should be taken. 

Thank you so much Angela. 

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Responses

Response from Cheryl Clark, Chief Midwife, Women's Services, NHS Lanarkshire nearly 2 years ago
We are preparing to make a change
Cheryl Clark
Chief Midwife, Women's Services,
NHS Lanarkshire

Submitted on 16/06/2022 at 18:26
Published on Care Opinion on 17/06/2022 at 09:48

Dear K Ioina

Many thanks for taking the time to provide feedback for our sonography service. We receive a number of positive feedback about Angela in terms of her care and compassion to all families she cares for. Having a scan to see your baby is such an exciting experience. To see your little one on screen provokes so may exciting emotions therefore kindness and compassion is what all staff should be delivering in this special moment.

Im disappointed you did not experience the same care and compassion at Wishaw. I agree with your points and will progress this with the team. I expect all patients to have a positive experience you describe that Angela provided.

Thank you again for writing to us. I will share your kind words with Angela and explore improvements in terms of your concerns. Please accept my apologies you did not receive the care I would expect to be delivered. Take care

Cheryl

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