"Poor support from the crisis team"

Between the years 2020 to present, I have experienced some very poor  treatment from the Sunderland IRS/Crisis Team. 

I have had what I found to be judgmental comments from the call handlers, when they have insisted on advising me on my mental health (when it is not their place to say or judge). 

More recently I have had a crisis team clinician dismiss me by saying how I have felt this way before, and their advice to me when making contact was to take medication. In this case, I had made contact due to feeling like I was going to self harm. I have also had a crisis team clinician dismiss my risks and tell me that I have to help myself due to my diagnoses being "chronic" Again, in this case I had made contact due to the risks I was having. 

On both of these occasions, I had made the crisis team clinicians aware that I was following my own care plan created by myself and my care coordinator. On both occasions the crisis team clinicians dismissed me and both failed to do any form of welfare check on me when I abruptly ended the call in tears. 

I have placed a number of complaints into the trust regarding this service , yet in spite of this nothing has changed. I am constantly promised that lessons have been learnt, but they continue to treat me like I shouldn't be using the service with the diagnoses I have. 

I would say that this service is not fit for purpose and something needs to change as an organisation. For example, ensuring that clinicians actually read and follow patients care plans. 

Unfortunately, from my experience, I feel there are still members of staff who work for the IRS/Crisis Team in Sunderland who judge people with personality disorders by dismissing their crises and not taking them seriously. It is not appropriate for a crisis team clincian to tell a patient they cannot be helped in their crisis due to their diagnosis being chronic. 

How many more complaints have to be put in before something changes??