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"My ED experience and follow up"

About: Royal Victoria Hospital / Accident & Emergency

(as a service user),

I had covid and developed facial paralysis. I attended main ED in the Royal. I was attended to very promptly by the triage staff and had the Lysis team on hand as it was believed I could be having a stroke. I had an urgent CT scan.

Everything was explained to me well as I was extremely anxious. The nursing staff in RATU were under a lot of pressure with patients who needed much more attention than me. I was kept up to date with what was happening with me and a lovely Stroke Consultant, Dr Gordon, came to see me. She also called me the day after I got home and subsequently a few weeks later to see how I was.

I was referred for an USS and had that done within a matter of weeks. Dr Gordon also asked me to call up to the stroke day unit when I wasn’t feeling great to have me checked over. She has been very attentive. I work in the NHS and I cannot fault the treatment I received from the nurses and doctors when I went to ED. I am proud to say they are my colleagues! Thankfully I didn’t have a stoke but developed Bell’s Palsy. 

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Responses

Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 2 years ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust
Submitted on 08/07/2022 at 12:13
Published on Care Opinion at 12:13


Dear Helen44,

My name is Linsey Sheerin, I am the Service Manager for Urgent and Emergency Care in Belfast Trust. Thank you for taking the time to share your experience on Care Opinion, I will ensure that your lovely comments are shared with staff. The Emergency Department has excellent support from the Stroke team, who provide a UK leading service.

I hope that you are continuing to make progress in your recovery, never underestimate the impact your kind words will have on staff.

Linsey

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Update posted by Helen44 (a service user)

Thank you for coming back to me and I appreciate you passing my good wishes on to your staff. In light of covid and the immense pressure the health service is under, especially urgent care and emergency services, I received good care. From the reception staff, nurses, doctors, domestic/catering staff, and radiology staff…the list goes on. I am truly grateful and thankful!

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