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"My husbands stroke"

About: Perth Royal Infirmary / Stroke Unit

(as a relative),

When my husband was initially moved to Perth Royal Infirmary we were made to feel a little unwelcome & that we were just in the way. We weren’t introduced to who was in charge of his care or what was happening to him. It was quite an unsettling experience. Nurses and doctors didn’t always introduce themselves or take the time to find out about my husband. In the end we had to request a getting to know him sheet which we duly filled out and it was put in his file & wasn’t being looked at (to our knowledge) as 4-5 days later one of the nurses offered me a getting to know them sheet!!!. 

However since he has grown stronger & staff have gotten to know a bit of his personality (he is an amazing man & can be quite funny & cheeky with the staff), things are much better. We don’t  feel unwelcome or in the way & a lot of the staff make sure to fill us in on what has been happening, or in our case write in a little book which we leave there to let us know what has gone on that day. We are also made very welcome to physio sessions & speech and language always make a point of keeping us informed of what is going on.  

It’s going to be a long road for us & all the little things add up, so by just telling us that our loved one managed to eat half a sandwich or had a good nights sleep or managed to sit in a chair  or even when he gets a nick on his chin from his razor whilst shaving himself , those things cheer us up.  It’s not just the medical things we need to hear. 

That being said, the care my husband has received has been amazing & the team at Perth Royal Infirmary are absolutely fantastic.  Some of them really go out of their way to make my husband smile by being silly and having a laugh with him. 


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Responses

Response from Anne Davidson, Senior Nurse, Tay Ward, Stroke Unit & Hospital Discharge Team Perth Royal Infirmary, Perth & Kinross Health & Social Care Partnership nearly 2 years ago
We are preparing to make a change
Anne Davidson
Senior Nurse, Tay Ward, Stroke Unit & Hospital Discharge Team Perth Royal Infirmary,
Perth & Kinross Health & Social Care Partnership

Manage the clinical nursing teams and support the in-patient areas of Tay Ward, Stroke Ward and Hospital Discharge Team.

Submitted on 23/06/2022 at 16:37
Published on Care Opinion at 16:48


picture of Anne Davidson

Dear Linsey,

Thank you very much for taking the time to provide feedback on Care Opinion relating to your husband coming into the Stroke Unit in Perth Royal Infirmary.

I would like to apologise that your initial impression was not as positive an experience for you and your family. The highlighting of your own experience allows increased awareness to the team receiving and welcoming all patients and families into the Stroke Unit in Perth Royal Infirmary. There is currently come improvement work being undertaken to improve information which is provided upon admission to the Stroke Unit in Perth Royal Infirmary. The information you have provided will help support the content of this information.

The concern that you rose relating to the ‘Getting to Know Me’ document failed to provide reassurance to you that this was a well accessed and utilised document by the entire team. This information will be shared to ensure that all staff is aware of where this document is stored. The Senior Charge Nurse Paul Cunningham shall lead on this action to ensure that the ‘Getting to Know Me’ document is easily available.

The lovely feedback of how your experience has improved now that your husband has been in the Stroke Unit over a period of time is very much appreciated. This feedback supports our teams to continue with delivering the care they deliver and we are very grateful for your kind words.

I would like to thank you for the time you have taken to provide this feedback. The full content of your post shall be shared with the entire team within Stroke Unit.

Many thanks Anne

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Update posted by Linsey (a relative)

Anne, I just want to say that my impression of the stroke unit has changed over the past while, I cannot thank all the staff soooo much for the care they have given my husband ❤️❤️They have been amazing and have encouraged us so much in his recovery and hopefully we will be on our way home soon 👍🥰

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