My son had a reaction after eating some nuts we called an ambulance due to this being the first time of it happening to him. The ambulance staff were so great they made my son feel at ease. We were then taken to East Surrey Children’s emergency department, we arrived in the evening and it said on the screen there was a 2 hour waiting time, which is fine I didn’t expect to be seen right away. I followed up an hour and 45 mins later just to get an estimate of how much longer it could be, at this time I was told there was 2 people in front of us. I then followed up again an hour later and was told we are next. After 3 hrs of waiting we still haven’t been called, so I ask again and I’m told that the Dr had clicked my sons name and he’ll be next. Another 30 mins later I still haven’t been called so I follow again and I’m told the Dr got called for a meeting.
By this time I’m losing my patients, my son is knackered and no one has up dated us the screen in the waiting area still says a 2 hour wait. I explain to the person on the information desk that we’ve been waiting for a long time, longer than the waiting time stated. I appreciate that emergencies come in and the staff are working really hard but as soon I mention how long I’ve been waiting the staff member I was speaking to got on the defensive straight away. I get that they must hear this 1000 times a day but I didn’t raise my voice and I wasn’t rude all I ask is that I’m kept up to date and not left waiting. I feel like it if I didn’t kept going up I would have sat there for even longer.
"My son had a reaction to nuts"
About: East Surrey Hospital / Accident and emergency East Surrey Hospital Accident and emergency RH1 5RH East Surrey Hospital / Paediatrics East Surrey Hospital Paediatrics RH1 5RH South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance South East Coast Ambulance Service NHS Foundation Trust Emergency ambulance Lewes BN7 2XW
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