This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I felt from the onset that I was in very good hands.

Posted By Cathie 2

"I felt from the onset that I was in very good hands."

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit

(as the patient),

I was an elective admission in June 2022 to the Medical Day Unit. However I ended up staying overnight in Ward 103 following my procedure. 

I can only describe The Medical Day Unit as a well oiled machine. The staff were so professional, friendly, attentive, caring and kind and I felt at ease within a few minutes of being there. The care and attention I received was first class. I was taken to the Cath Lab by a friendly Porter and met the lovely team of nurses  that would be looking after me during my procedure. The team was led by Dr Flapan. I was treated with kindness and care and felt from the onset that I was in very good hands. 

The procedure wasn’t straightforward but I was constantly given reassurance and excellent care. 

I was transferred to Ward 103 for overnight observation and here the care and professionalism continued. The nurses could not do enough for me, they were all very professional, kind and looked after me so well. Dr Flapan reviewed me following my procedure and also the very next day. He took time to explain the procedure, what had happened and gave me the reassurance I needed going forward. I am so thankful and grateful to have been under Dr Flapan's care and the care of the amazing nurses that looked after me.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian nearly 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 23/06/2022 at 15:55
Published on Care Opinion at 15:55

picture of Louise Davies

Dear Cathie 2

Thank you so much for taking the time to share your story with us via Care Opinion. I would like to apologise for the delay in responding to this.

I am really sorry to hear that you had reason to stay in hospital, but am glad that the staff helped you to feel reassured and at ease. It is great to hear that you found them to be so professional, friendly and caring.

Our teams work really hard to ensure patients feel as comfortable as possible and it is lovely to know that this has been appreciated. I will ensure your positive feedback is shared with the relevant staff who were involved in your care.

All the best

Louise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k