"non-delivery of drugs"

Despite several days of unnecessary frustration I am writing this in the hope that making a formal complaint can be avoided.

My wife, who is visually severely impaired and unable to walk due to a poorly executed amputation below the knee which is not capable of having a prosthetic fitted rendering her virtually bedridden.

I have been looking after her for some time now and am her husband. 

My wife is using a large of number of prescription drugs which are normally delivered in a dosette box on Mondays by a local Pharmacy, subject to prescriptions issued by the our GP Practice.

The dosette box this week did not arrive as it should have on Monday.

Despite telephone calls to the pharmacy and the Practice there was no resolution as to what had actually happened.

This is now Thursday morning.

The Dosette box with all the drugs except the controlled one, Oxypro, arrived yesterday afternoon after considerable prompting.

We are still awaiting the Oxypro but it has been promised (again) for today, (Thursday): my fingers are crossed!

I have had multiple excuses and unsatisfactory conflicting explanations from the practice and the pharmacy, both blaming each other for their problems.

This is quite a serious matter, with health implications for my wife.

It has also caused me personally a degree of stress which I could do without, as I suffer from Atrial Fibrillation and as yet undiagnosed difficulties in walking and keeping my balance.

I pointed out to the practice that the Oxypro should not be discontinued suddenly as the accompanying leaflet warns of undisclosed side effects.

The person at the practice to whom I mentioned this (not the Practice Manager who is off sick) made very little of it, which I was surprised to hear.

This has left my wofe without her drugs, especially the Oxypro for at least three days now.

I hope, if this finally turns out to be some sort of glitch in the system that this will not happen again and that steps will be taken by both parties to avoid any recurrence.

I have been strung along with excuses and fabrications which have caused long telephone calls and I have been left with a diminished sense of trust in the NHS.

My medical group doesn't accept emails!