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"EMAS"

About: East Midlands Ambulance Service NHS Trust

We received amazing care from a specialist practitioner at 11pm for my Dad after calling 999, who was having breathing problems due to a recent cancer diagnosis.

The gentleman was caring, incredibly knowledgeable and we felt very safe. He contacted the out of hours consultant at our local hospice and was able to assist my Dad very quickly. He stayed with him to check his progress and talked with us about his condition, which we found incredibly helpful and reassuring.

Thank goodness for the special people who do this work with such passion, we have nothing but praise for the prompt service we received on that night. Thank you again for your expert care, reassurance and empathy, it was amazing.

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Responses

Response from East Midlands Ambulance Service NHS Trust 2 months ago
East Midlands Ambulance Service NHS Trust
Submitted on 09/06/2022 at 12:47
Published on nhs.uk on 10/06/2022 at 13:03


Thank you for taking the time to share your kind words with us. We do hope your dad is feeling much better now and we are delighted to hear that the EMAS specialist practitioner was able to help your dad in what must have been a scary time for all of you. We are very proud of all of our ambulance crews and during these busy times, receiving compliments means such a lot to our staff.

If you are able to, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew member who cared for your dad and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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