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Wishaw a and e staff and wait

Posted By Wishaw123

"Wishaw a and e staff and wait"

About: University Hospital Wishaw / Emergency Department

(as the patient),

I find the attitude of reception staff at the Wishaw A&E to honestly be a joke. I asked a simple question and got a rude and abrupt answer by a receptionist, who ignored another member of public during this time. 

I found them to be rude and unapologetic. I  just feel like after my 7 hour wait to see a doctor, a little common courtesy and care wouldn’t go a miss. 

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Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 2 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire

Submitted on 16/06/2022 at 15:51
Published on Care Opinion at 15:51

Thank you for taking the time to share your recent experience and highlight your concerns in relation to the attitude of staff.

This is not the standard of care that we would expect in any circumstance. Attending A & E is a stressful event and it is important that staff demonstrate kindness and compassion at all times.

I am extremely sorry that this was not your experience,

If you wish this to be looked into further I wonder if you would contact patient affairs at PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk

I hope you are recovering well and thank you again for contacting us.

Kind regards

Karen

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