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"Lovely ENT staff"

About: Queen Elizabeth University Hospital Glasgow / Ear, Nose & Throat (Ward 11b)

(as the patient),

I was in a lot of pain for 3 days and after begging to be seen by my GP he told me to go in and see him. He thought I may have quinsy and so he called QEUH to ask for advice. They told me to go straight up to see them.

When I arrived I was only waiting 5/10 mins and then two lovely nurses took me in to assess me. I had a camera put up my nose and down in to my mouth and was told I had a severe tonsillitis infection. I was kept in for around 5 hours getting an IV drip, IV antibiotics, steroids and pain killers.

I was an absolute nervous wreck and in so much pain but Kirstie (I think) and Ross made me feel very at ease, they were honestly so lovely! That was my first time in QEUH and I really am impressed! 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 10/06/2022 at 12:27
Published on Care Opinion at 12:27


picture of Kevin Torbet

Dear jayney90x

Thank you for taking the time to leave such lovely feedback in regards to your experience of using the ENT Department of the Queen Elizabeth University Hospital.

I was sorry to hear you have been diagnosed with a severe tonsillitis infection but also relieved this is now being dealt with for you.

I'm glad you were provided with excellent care and treatment throughout your visit by the staff especially Kirstie and Ross who I'm sure will be delighted to hear they made a difference while you were under their care.

I will be sure to pass on your thanks to the staff involved.

Please take care and I hope your recovering well after your treatment.

Kind regards

Kevin

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