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Extremly Poor Service

Story from nhs.uk

"Extremly Poor Service "

About: Old Catton Medical Practice

Trying to get a appointment is very hard. All the Surgery wants to to do is send you to other Surgeries several miles away ! I tried yesterday to make a appoinment for that day. I was called back today offered one for tomorrow at Lionwood Road 3.4 miles away when I live very close to Old Catton Surgery. I do not drive its two buses or Taxi ride away to Loinwood. I am an older Lady over 60 not feeling well this is an unexceptable service. This is not the first time I have been Farmed out last time was sent 6 miles to Costesssey ! Its really no use to me. Feeling very disappointed let down yet again ! Something needs to change and soon. Its got to be the Walk in centre for me this time not my own GP whom I requested to see. Surely this is wrong. If you are considering this practice do not bother !

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Responses

Response from Old Catton Medical Practice 2 years ago
Old Catton Medical Practice

Submitted on 12/08/2022 at 12:40
Published on nhs.uk on 14/08/2022 at 14:56

Good afternoon Christine,

Thank you for taking the time to leave a review for the Practice, I'm sorry to hear of your upset at the service.

We are very sorry to hear you feel let down by the service. If you wish to talk about your experience to see if we can help you further we are always happy to listen and see if any changed can be made to assist you in future.

All practices in Norwich have access to the service in which you were offered an appointment, which is the Improved Access Service. The locations are based at the sites (Roundwell and Lionwood) which are both on main bus routes with at least one of them being within 10mins drive time of each of the 22 practices in Norwich. We use this in addition to offering appointments at the Practice as it means we can get patients seen quicker, usually the same day or next day. If you are not able to attend either of these sites please inform us at the time and we will be able to offer you the next available appointment at the Practice.

Again, please do not hesitate to get in touch if you would like to discuss this further.

Many thanks and best wishes

Christina Easter | Assistant Practice Manager

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