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"I have felt supported throughout"

About: Craigavon Area Hospital / 3 North Ward

(as a staff member posting for a patient/service user),

I was admitted into CAH by my GP as I was having very bad chest pains. The speed of treatment and standard of care was excellent. From the beginning with just one exception, the services that have helped me have been first class.

The staff are prompt, knowledgeable and caring. They are always reassuring me and we have great banter. They are so friendly and professional. I notice how staff always keep a close eye on me overnight monitoring my condition which puts me at ease knowing how well they are doing. Only issue I have here in 3 North is at times there is lack of support during overnight, the staff can be slow to respond when I do have ongoing chest pain but the unit has been very very busy.

The doctor who I have has kept me informed and supported throughout. The consultant in particular was amazing, took time to explain things to me in an easily understandable way and gave me great confidence during the cardiac procedure to put the stent in.

I have felt supported throughout and very grateful at the perseverance of CAH in ensuring I had a definitive diagnosis despite a number of inconclusive test results.

Many Thanks Again.

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Responses

Response from Norma Parker, Ward sister, 3 North Medical, Acute, SHSCT 2 months ago
Norma Parker
Ward sister, 3 North Medical, Acute,
SHSCT
Submitted on 08/06/2022 at 09:39
Published on Care Opinion at 09:54


I am glad that most of your stay on 3 North has been a positive one with the care and attention that our dedicated staff provide. I am sorry that you did not receive the same standard of care during the night. Overall I am glad that you felt supported and I hope you continue to enjoy good health.

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