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Long wait in Emergency Department

Posted By Aoiyf36

"Long wait in Emergency Department"

About: Craigavon Area Hospital / 3 South Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I arrived in through ED as I was referred by my G.P after feeling very sickly but I did not know what the problem was. I was in ED for a long time for over 12 Hours to be exact. I felt very sorry for the staff as it seems to always be hectic it never stops and neither do the staff I honestly don’t know how they do it and that is why I can't thank ALL staff enough.

The amazing staff were able to find the lead to my problem and then I was moved up to here on 3 North. The staff here are also very good, so far I have been treated promptly with excellent, appropriate medicine. My experience in Craigavon Area Hospital has been absolutely wonderful THANKYOU for making me feel so much better, I feel like a new person! I am hoping that I will be dismissed soon enough!

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Responses

Response from Paul Smyth, Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 3 years ago
Paul Smyth
Head of Service Emergency Departments, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 21/06/2022 at 10:19
Published on Care Opinion at 10:19

Good morning

Thank you for taking the time to reflect and give us feedback on your recent experience in our Emergency Department. I acknowledge that this must have been a worrying time for you. We apologise you had to wait so long. The department has been experiencing problems with overcrowding in that when there are no admission beds, patients have to remain in ED for long periods of time until one becomes available. This reduces the available clinical space and causes lengthening of waiting times.

I thank you for your kind words of appreciation towards our staff who work extremely hard and it is heart-warming to read your lovely compliments towards them. We appreciate your understanding and patience and we hope you are recovering well.

Best wishes

Paul

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